A warm welcome to Tim Metcalf and Dominic Cannata
Thank you for enquiring about our IT support services. It’s been great to speak with you both over recent times. While you work through the decision process, we thought it would be useful for you to have some tailored information of who we are and how we approach our support services. This information pack is hidden, not indexed by search engines and is exclusive to you.
Tech Precision credentials
Tech Precision have been operating in the IT space for over 30 years. Our secret to longevity is our ability and willingness to keep adapting with technology and continued learning from client feedback. We are considered market leaders by industry peers and often sort for mentoring and advice.
Point of difference
We know our strengths – we are not all things to all companies. We focus on Corporate and Not-for-profit, small to medium sized organisations, and we do it really well. We take pride in the quality of service we deliver to our clients. We see our role as a combination of a trusted advisor and enabler, focused on delivering positive outcomes for our clients in this market space.
Our service offerings are tailored to meet the needs of small to medium companies.
100% Australian owned, with live support delivered from qualified staff located in Melbourne, Australia.
We utilise industry leading tools and products to deliver ‘big business’ service, solutions and protection to SME’s.
What our clients say
Response times and communication have been excellent and the service delivery has been to the level where it may be compared to having a full time IT employee rather than a third party service.
JAYDO has built a very successful and trusted working relationship with the team at Tech Precision and we therefore have no hesitation in recommending them as a quality provider of IT support services.
What you can expect
Service Plan fit for you
- Provide proactive support – stopping problems before they impact staff productivity.
- All products implemented are support by certified engineers – quick resolution.
- Remote and onsite support – no waiting around.
- Only experienced engineers visit site.
Live Help Desk Support during business hours
- Access to help from experienced staff, in Melbourne, Australia, saving time and frustration driving improved productivity across the team.
- With a single point of contact, logging, tracking, and managing service requests across your entire business is simple for anyone.
- Fast response times.
Protection for your business
- Implement industry leading cyber security tools.
- 24×7 Monitoring.
- Customised cyber awareness training for your staff.
- Provide you policy management tools and templates.
Customised IT Strategy
- Snapshot of current IT system.
- Areas of concern identified.
- Future recommendations provided.
- Estimated budgets for future planning.
- Maximise return for your IT spend / gain productivity improvements.
Seamless transition
- We follow a mature onboarding process continuously developed over time.
- We do all the work so you don’t have to.
True IT partner
- We have a number of additional services that you can call on if and when needed.
Immediate impact
From our discussions we understand you have at least three areas that require immediate attention:
- Tim’s laptop issues would be resolved as part of the onboarding process.
- A project scope for consolidating your servers would be produced as part of the onboarding process.
- We will resolve your current issue of slow support response (we are driven by process and accountability measures; poor response is not acceptable in our world).
Thank you
Craig Reynolds
Managing Director – Tech Precision Pty Ltd