Managed IT Support
Our service plans have and will continue to evolve over time. One main focus that never changes is the end goal…Making life easier for our clients.
Personalised Managed IT Support Strategy in line with your business plan.
We work closely with you to identify how you need technology to work for your business and develop a rolling 36-month strategy focused on your IT related needs. This strategy allows for identification of internal and external strengths and weakness with recommendations on how to resolve them as well as high level IT budgeting and forecasting while maintaining cash-flow. No surprises.
Proactive Solutions
Actively monitoring your systems and performing scheduled maintenance allows us to quickly identify possible emerging issues within your systems, and proactively address them before they have a disruptive impact on your business operations (often before they become a problem!).
Onsite & Remote Support
You have peace of mind. When you need help – it’s there. Our engineers support your team remotely or when required come onsite to resolve your issue. You literally have your own virtual IT department.
Issues Resolved Faster
Our team of engineers maintain comprehensive documentation on improvements and changes to your systems as they occur. Clients can rest assured the engineer supporting them has access to the most current information. This allows for quicker issue resolution which minimises down time, improving your team’s productivity.
Predictable Supports Costs
You know exactly how much your business is going to spend each month. Easy to set and track budgets, knowing there won’t be any major cost blow outs from your IT department.
Tech Precision Managed IT Support Care Plans
IT is nothing more than a business tool (all be it an extremely important one). Our goal is to keep your systems operational and available – allowing you and your team to focus on your lineof business.
TP Classic Care
A budget-friendly plan which includes the monitoring and updates you need to keep your business systems healthy. The plan is based on an allowance of support hours per month – you control your monthly technology spend, without sacrificing quality.
TP Essential Care
All the essentials you need for proactive IT management and support for your business. Budget conscious while still ensuring systems are running at their full potential. This plan includes multiple devices and security layers, unlimited remote support, regular on-site health checks, system monitoring, patch updates and general maintenance.
TP Total Care
A comprehensive plan designed to enable full coverage of your entire environment at a flat, per month fee. Encompassing multiple devices and security layers – it’s all included. Affordable and proactive technical support to your business while ensuring systems are running at their full potential. This plan has been designed with unlimited cover onsite and remote, easy budgeting with no nasty billing related surprises.
TP Classic Care
Monthly Plan- System documentation
- Remote system monitoring & management of servers, workstations, network devices
- Automated patch management
- Automated backup monitoring
- Initial IT review & strategy planning
- Licencing 1 device included per user for Anti Virus, Remote Management, Anti Spam
- Business hours support
- 8 hour issue response time
TP Essential Care
Monthly Plan- System documentation
- Remote system monitoring & management of servers, workstations, network devices
- Unlimited remote support
- Scheduled onsite visits
- Automated patch management
- Quarterly IT review & strategy planning
- Automated backup monitoring
- Licencing 1 device included per user for Anti Virus, Remote Management, Anti Spam
- Business hours support
- User cyber security training
- 4 hour issue response time
- Essential security suite
TP Total Care
Monthly Plan- System documentation
- Remote system monitoring & management of servers, workstations, network devices
- Unlimited remote support
- Unlimited onsite support
- Automated patch management
- Quarterly IT review & strategy planning
- Automated backup monitoring
- Licencing 1 device included per user for Anti Virus, Remote Management, Anti Spam
- Business hours support
- User cyber security training
- 2 hour issue response time
- IT best practice verification
- Total security suite
Help Desk & Support Services
Faster turnaround times for system issues and day-to-day IT needs. Minimised disruption and reduced operational costs with onsite and remote professional support.
Procurement
Get access to the latest IT infrastructure delivered to meet expectations . We take the time to understand your needs and offer the best possible solutions to suit your IT budget.
IT Strategy
Working with you to understand your business’ needs and finding the best ways to make the most of your company’s infrastructure, building solutions that fit the requirements of your business now and in to the future.
System Monitoring & Maintenance
Detect problems before they happen and get better overall performance from your IT system with less downtime and interruptions.
“Response times and communication have been excellent and the service delivery has been to the level where it may be compared to having a full time IT employee rather than a third party service.”
Talk to an IT Solutions Expert
Need to talk to an IT Expert? Fill the the enquiry form and one of our experts will get in touch with you shortly. If you prefer to give us a call, we are ready to talk on:
1300 788 738