Managed IT Support
Our service plans have and will continue to evolve over time. One main focus that never changes is the end goal…Making life easier for our clients.
Personalised Managed IT Support Strategy in line with your business plan.
We work closely with you to identify how you need technology to work for your business and develop a rolling 36-month strategy focused on your IT related needs. This strategy allows for identification of internal and external strengths and weakness with recommendations on how to resolve them as well as high level IT budgeting and forecasting while maintaining cash-flow. No surprises.
Tech Precision Managed IT Support Care Plans
A comprehensive plan designed to enable full coverage of your entire environment at a flat, per month fee. Encompassing multiple devices and security layers – it’s all included. Affordable and proactive technical support to your business while ensuring systems are running at their full potential. This plan has been designed with unlimited cover onsite and remote, easy budgeting with no nasty billing related surprises.
All the essentials you need for proactive IT management and support for your business. Budget conscious while still ensuring systems are running at their full potential. This plan includes multiple devices and security layers, unlimited remote support, regular on-site health checks, system monitoring, patch updates and general maintenance.
A budget-friendly plan which includes the monitoring and updates you need to keep your business systems healthy. The plan is based on an allowance of support hours per month – you control your monthly technology spend, without sacrificing quality.
A bare minimum must-have for businesses. Includes Anti Virus and Anti Spam, Email Security, MFA, 24 x 7 Security Operations Centre and Device Encryption.
Included
Not Included
Optional
TP Total Care | TP Essential Care | TP Classic Care | TP Secure | |
Cyber Security | ||||
Patching |  | | |  |
Anti Virus | | | | |
Email Security | | | | |
MFA | | | | |
24 x 7 Monitoring | | | | |
24 x 7 Security Operation Centre | |  | | |
Device Encryption | | | | |
Staff Development (The Human Factor) | ||||
Cyber Awareness Training | | | | |
Simulated Phishing | | | | |
Dark Web Monitoring | | | | |
Policy Management | | | | |
Live Support | ||||
In Scope IT Support | Unlimited support | Unlimited support | Unlimited support | |
Out of Scope IT Support (ex-gst) | $165 per hour | $165 per hour | $165 per hour | $165 per hour |
IT Strategy Planning | ||||
Initial | | | | |
Quarterly | | | | |
Annual | | | | |
Procurement Services | ||||
Source & Manage | | | | |
Refer to Service Details below for detailed explanation of each service.
Service Details
Patching
Automated patch management protecting operators and equipment from known vulnerabilities and maximizing equipment performance where possible
Anti-Virus and Anti-Spam
Award winning anti-virus & anti- spam combined with industry leading artificial intelligence (AI) increasing your protection against cybercrime
Email security
Protecting emails coming in and going out. Help protect against spam emails, malware, viruses, ransomware and malicious email threats.
Multi Factor Authentication (MFA)
Protecting user access – requiring two or more verification methods authenticating the correct user.
24 x 7 Monitoring
System monitoring and alerts for threats across the system. Human response during business hours.
24 x 7 Security Operations Center
Combination of system and human monitoring threats and responding when needed 24 x 7 365 days a year.
Encryption
- Device encryption
- Mobile encryption
- Password Manager
Cyber Awareness Training
Each staff member has customized training providing targeted learning. Personalised video and interactive programs created for every user, with bite-sized courses and follow-up quizzes, automatically sent each month.
Simulated Phishing
A controlled email is sent to your team with known threats, automatically deployed to assesses user vulnerability to a range of attack techniques. Custom test email campaigns can be created in minutes.
Dark Web Monitoring
To the heart of where cybercrime begins. Continuous monitoring detects when sensitive company data (e.g. usernames or passwords) has appeared in a data breach, which could be used for targeted attacks.
Policy Management
Policies are centralised in one easily accessible place. Staff are automatically notified of any updated policies that they need to sign, with staff approval signatures being tracked. Many template policies available for editing.
System Documentation
A clear picture of your IT infrastructure.
Live Support
Access to help from experienced staff, in Melbourne, Australia, saving time and frustration driving improved productivity.
IT Strategy Planning
Annual or Quarterly – Planning and budgeting recommendations outlining how technology should be used to meet IT business goals including IT fleet lifecycle.
Procurement Services
Hardware, software and licensing – Sourcing and managing supply included with set rate configuring and installing of recommended and approved hardware and software assets for the business.
TP Secure – Stand Alone
- Anti Virus and Anti Spam
- Email Security
- MFA
- 24 x 7 Security Operations Centre
- Device Encryption
Additional Services
- IP Telephony
- Internet Services
- Back Up
- Network infrastructure
- Project Services
Proactive Solutions
Actively monitoring your systems and performing scheduled maintenance allows us to quickly identify possible emerging issues within your systems, and proactively address them before they have a disruptive impact on your business operations (often before they become a problem!).
Onsite & Remote Support
You have peace of mind. When you need help – it’s there. Our engineers support your team remotely or when required come onsite to resolve your issue. You literally have your own virtual IT department.
Issues Resolved Faster
Our team of engineers maintain comprehensive documentation on improvements and changes to your systems as they occur. Clients can rest assured the engineer supporting them has access to the most current information. This allows for quicker issue resolution which minimises down time, improving your team’s productivity.
Predictable Supports Costs
You know exactly how much your business is going to spend each month. Easy to set and track budgets, knowing there won’t be any major cost blow outs from your IT department.
Help Desk & Support Services
Faster turnaround times for system issues and day-to-day IT needs. Minimised disruption and reduced operational costs with onsite and remote professional support.
Procurement
Get access to the latest IT infrastructure delivered to meet expectations . We take the time to understand your needs and offer the best possible solutions to suit your IT budget.
IT Strategy
Working with you to understand your business’ needs and finding the best ways to make the most of your company’s infrastructure, building solutions that fit the requirements of your business now and in to the future.
System Monitoring & Maintenance
Detect problems before they happen and get better overall performance from your IT system with less downtime and interruptions.
“Response times and communication have been excellent and the service delivery has been to the level where it may be compared to having a full time IT employee rather than a third party service.”
Talk to an IT Solutions Expert
Need to talk to an IT Expert? Fill the the enquiry form and one of our experts will get in touch with you shortly. If you prefer to give us a call, we are ready to talk on:
1300 788 738